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About the Water and Sewer Department

COVID-19 SAFETY PLAN - REDFORD TOWNSHIP STAFF

ENTERING PRIVATE HOMES OR BUSINESSES

Property Owner, Business Owner, Responsible Party or Tenants:

Your safety and the safety of our staff is our primary concern, therefore when it is necessary for Redford Township staff to enter a private home or business to perform work, inspect or conduct official business, our employees will adhere to the procedure and protocols listed below.

Redford Township employees will do the following:

  • Wear a face mask and gloves.
  • Stay six feet (6’) from any person in the home or business.
  • Only touch areas or items required to complete their assigned task.
  • Have required daily temperature checks and health screenings

We ask that all occupants/visitors of the homes and businesses to please wear a face mask and remain a minimum of 6’ away from our staff at all times during the visit.  Additionally, we ask that if any occupants/visitors are experiencing symptoms that they cancel the appointment before arrival.

Failure to follow the required safety precautions will result in the cancellation of requested services and may require additional rescheduling fees, if applicable.

Thank you for your patience and understanding during this time.  We appreciate your assistance.  If you have any questions, please contact the following Redford Township departments:

  • Building Department  313-387-2680
  • Water & Sewer Department  313-387-2670

The Water and Sewer Department is responsible for:

  • Maintenance & repair of 1,024,000 feet of water mains and 850,000 feet of sewers
  • Combined sewer overflow (CSO) basin at Puritan & Lola Drive
  • 9 combined sewer overflows
  • Reading & Service of 22,000 residential and commercial water meters
  • Oversight of the Township's cross-connection program

In addition, the office staff handles:

  • Customer phone calls
  • Prepares bi-monthly water/sewer bills
  • Collects and processes water payments, property tax bills, building invoices and dog licenses

The staffing for the Water & Sewer Department includes 1 Water Superintendent,1 Water Foreman,14 Utility Workers and 5 Account Clerks.

Dept. Water & Sewer

Leo Snage Public Services Building
12200 Beech Daly
Redford, MI 48239
Point-to-Point Driving Directions
waterbilling@redfordtwp.com
wateroperations@redfordtwp.com

For General Information or Scheduling Services call:
313-387-2670

Lobby Hours:
Monday thru Friday 8:30 am - 4:30 pm

Director
Michael Dennis
mdennis@redfordtwp.com

Water Superintendent
Paul Horen
phoren@redfordtwp.com

Water Foreman
Thomas Rowland
trowland@redfordtwp.com

 

After Hours Emergencies
Contact the Police Department
313-387-2551

Bill Pay Options

Pay your water bill on-line!
To pay via first class mail, please send check or money order to:

Leo Snage Public Service Building / Water Department
12200 Beech Daly Road
Redford, Michigan 48239

To pay by telephone with a credit card , please call
(866) 739-0470

*All credit cards will be charged a service fee of $3 on each $100 increment paid.

Drop Boxes are available for your convenience at the following locations:

Leo Snage Public Service Building
12200 Beech Daly Road
Redford Township, MI 48239

Redford Town Hall
15145 Beech Daly Road
Redford Township, MI 48239

Water & Sewer

The Water and Sewer Department maintains approximately 1,020,000 feet of water mains, 850,000 feet of sewer lines, one combined sewer overflow basin, and 9 combined sewer overflows.

Water & Sewer Information

What if I have a Flooded Basement or Sewer Backup?
In compliance with Public Act 222 of 2001, be advised of the following. Any resident experiencing an overflow or backup of a sewage disposal system or storm water system should immediately upon discovery, or in the exercise of reasonable diligence should have discovered, contact the Water Department at (313) 387-2670. If it is after normal business hours, contact the Redford Township Police Department at (313) 387-2553 and they will contact the Water Department foreman.

You should also file a written claim with the Redford Township Water Department at 12200 Beech Daly, Redford, MI 48239, within 45 days of discovery of the overflow or backup. Failure to provide the required notice will limit your rights under the law. A claim form is available by calling the Water Department at (313) 387-2670.

PLEASE NOTE: In order for a claim to be viable, the source of the problem must be the Municipal sewer. Problems caused by your property's plumbing or in your sewer lead are your responsibility.

Who do I call if I find an illicit discharge or witness illegal dumping?
If you witness an illicit discharge into the storm water system or witness an individual illegally dumping, you should contact the Wayne County Department of Environment's 24 hour Hotline at (888) 223-2363 or at their website at www.waynecounty.com/doe. Examples of illicit discharges are sanitary wastewater (sewage); septic tank waste; car wash, laundry & industrial wastewaters; improper disposal of auto and household toxins (such as motor oil & pesticides); spills on roadways and other accidents; and connection to storm sewer, drain or ditch within State or County right-of-ways.

Resources/References

Click the links below to review the following resources and documents.

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